Second Cup Cafe

I usually love second cup and have come to this location many times. however today I ended up crying in the bathroom. I ordered my usual iced matcha, and I love them. I get matchas everywhere including starbucks and other coffee shops. I know what they look and taste like. I received plain milk for my drink, and it took me a good 10 minutes so get the nerve to ask the barista if they could check if they made me drink correctly as I asked. I showed her my drink looked white, not green. she told me to try my drink, and I said I already had, even my boyfriend who hates matcha tried it and said yes this is milk. she then told me she made the drink according to yhe recipe and if I don't like it, then I shouldn't order a matcha iced latte in the first place. she very passive aggressive to me the whole time while I was already so nervous to asked her about my drink, and I was clearly stuttering over my words trying to express that I had paid $6 for milk. Look at this image, this isn't green, I have had many matchas before. I come to second cup to relax and do my school stress free, especially during exam season. Today I felt robbed of $6 and cried in the bathroom trying to calm down from a triggered panic attack as I was already stressed for school and I do not like asking for requests. she told me to just not order here if I don't like my drink.

The drinks and service are usually so amazing but my girlfriend got an Iced Matcha Tea this time and it didn't taste at all like matcha. I attached a photo and you can clearly see it isn't even green. When she went up to the front to ask the barista to add some matcha she got very defensive and even raised her voice. Not sure I will continue to come here to study.